By purchasing anything from the Black Cat website, the customer is agreeing to the terms and conditions outlined below.
Conditions of Purchase
These conditions do not affect your statutory rights as a consumer.
Black Cat reserves the right not to accept any order.
The estimated delivery time of 2 weeks is a guideline. Refunds/discounts are not given for bats delivered outside this guideline.
Black Cat bats are protected by a one season (approx. 1000 runs) warranty, subject to normal use and good care. The following factors will void the warranty of a bat-
i. Use of the bat for anything other than the playing or practising of the sport of cricket, for which it is intended.
ii. Incorrect preparation of the bat before use. Failure to follow the bat preparation guide (here) on the Black Bat website will void the warranty of the bat.
iii. Improper care of the bat, such as leaving it out in the rain, or other damaging conditions.
iv. The use of cheap, or poor quality, cricket balls.
v. Toe damage arising from the 'digging out' of a yorker.
vi. Water damage (commonly at the toe area).
(In cases of dispute of any of these factors, the final warranty decision will be made by the Black Cat batmaker. Please note, attempting to dig a fingernail into the face of a bat is a good test of the bat's preparation- a correctly prepared, or 'knocked-in', bat should leave no mark.)
In cases where the warranty of the bat is void, Black Cat reserves the right to refuse to replace or repair the bat; or to offer a repair service at a cost incurred by the customer.
Should a bat break within the warranty period due to neither a clear manufacturing fault or a clear breach of the warranty conditions outlined above, a natural fault with the willow- a natural and unpredictable material- will be assumed and Black Cat will repair the bat to a similar working condition as the bat would have been immediately before the break. This warranty repair will be carried out free of charge, including return postage, however postage from the customer to the batmaker will not be covered or reimbursed by Black Cat. Should such a repair not be possible, the Black Cat will replace the bat.
It must be stressed that in most cases, in the first instance, the batmaker will attempt to repair the bat to full working order. While warranty repairs will be carried out free of charge, Black Cat cannot reimburse postage costs from the customer to the workshop.
New bat returns will be accepted if the bat has is supplied with a fault and Black Cat is responsible for such a fault. If a bat is received and is not what was ordered, the bat will be replaced provided the bat has not been used/damaged in any way (beginning the bat preparation will count as use/damage in this instance). Black Cat reserves the right to refuse to refund or exchange a bat where the bat provided is as originally described, and has no manufacturing fault.
In exceptional circumstances, Black Cat may negotiate a swap should a bat have been ordered in error, however the bat has been made in line with the ordered specifications as described above. This is less likely in the case of a bespoke bat, where the resale value is reduced.